Privacy Notice

Effective Date: July 7, 2023



Laulau Oy, Niittaajankatu 9 L 2, 00810 Helsinki, Finland, email: info (at)
Registration number: 2218809-1

Thank you for connecting with Laulau and visiting our website! The secure and safe processing of your personal data, is of primary importance to Laulau. If you have any questions about data protection, or if you have any requests for resolving issues with your personal data, don’t hesitate to contact through the service or via e-mail info (at)

This Privacy Notice describes:

  • What personal data about you we collect, the ways we collect and why we do so
  • How we use your personal data, and
  • The choices you have about your personal data.

This Privacy Notice applies to all Laulau services, websites and related services. We call them all “Service”.

We may update this Privacy Notice every now and then by posting a new version on prior to the change becoming effective. Your continued use of the Service after that effective date will be subject to the new Privacy Notice.


The data we collect at our website or at live events

Data you provide us:

  • Contact information (name and email address)
    • if you send us a message through the Contact Us form on our website
    • if you subscribe our newsletter e.g. during a live event by filling a form by hand
  • Contact information (name, email address, telephone number, mail address)
    • if you send us a request of a quotation through our website
    • if you order a product or service through our webshop
    • if you order a product or service during a training course or other event
    • if you sign up for our courses through our website
  • Username and password
    • if you sign in in our material resources, such us or Laulau Luggage.
  • Your messages to the Service (such as chat logs and user support requests)
  • Other data you choose to give us (such as data to identify a lost account)

Data we collect automatically:

  • Data about your account and service progress
  • Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
  • Data we collect with cookies and similar technologies (see more below)

Why do we collect your data?

To offer you the Service and make it work.

To perform the contract, we collect and process necessary data to

  • Create accounts and allow you to use our Service
  • Operate the Service
  • Provide and deliver services you request
  • Send you Service-related messages, information and quotations
  • Manage our relationship with you

To provide and maintain good Service to our users, we have a legitimate interest to collect and process necessary data to

  • Update and develop user profiles
  • Develop and improve the Service and user experience
  • Customize your Service experience (like language version)


Who can see your data?

Apart from Laulau, your data can be accessed by others in the following situations:

  • Partners working for Laulau.
    • Laulau has partners to perform services for us. These partners process your data only at and according to Laulau´s instructions to provide the Service, such as hosting, user support, advertising, analytics and fraud prevention.
  • Other companies and public authorities.
    • In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.
    • We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our users, or others.
  • International data transfers
    • Our Service may be accessed from anywhere and your data can be transferred to due to our international third parties. We take steps to ensure adequate safeguards are in place to protect your data as explained in this Notice. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission.


Your rights and options

You have a right to request us to provide you a copy of your personal data we hold about you in an electronic format.

You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, if that has been asked for.

We will respond to all requests within a reasonable timeframe.  If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us. You may also contact your local data protection authority within the European Economic Area for unresolved complaints.

Cookies and similar technologies

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly. See our Cookie Policy


How do we protect your data

Security Safeguards.

In order to help ensure a secure and safe user experience, we have standard technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.


Data retention.

We retain your data for as long as your account is active or as needed to provide you the Service.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

Share this: